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Terms and Conditions |
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| About us | |||||||||||||
| We are manufacturers and distributors of cleaning products and cleaning equipment. Our factory is situated in Birmingham close to the Motorways M5, Junction 1 and M6, Junction 6. We are the main authorised distributor for Numatic International and their full range of vacuum cleaners, floorcare and cleaning equipment. Also, distributors for Contico Janitorial Equipment, Brightwell Soap and Paper Dispensers etc., Our senior staff have over 30 years experience of the cleaning industry, so you can obtain expert advice on any cleaning problem. | |||||||||||||
| Placing an order | |||||||||||||
Placing an order with us
is very simple and easy! You can place an order by the following methods
Please note: As we are Business to Business website supplying the cleaning trade. All prices quoted exclude VAT. Our VAT No. GB 313722684 |
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| Purchase Online with Confidence!!! | |||||||||||||
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As an SafeBuy Accredited Website (Safebuy Registration No. 501081) we adhere to the requirements of the UK and European Union statutory regulations, i.e. the Data Protection Act, the Sale of Goods Act, the Distant Selling Regulations Act and the EU Electronic and Communications Regulations. We respect our customer's privacy in the use of email. We don't send random marketing emails to personal email addresses (spam) and don't use "cookies" to process customers orders or enquiries. Also, we don't sell to children under the age of 16. All credit/debit card payments are processed using Streamline or WorldPay secure payment processing facilities, to ensure our customers have complete confidence, when placing their orders online or by telephone. In other words, we are a internet friendly site and we value you as a customer. |
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| Payment | |||||||||||||
| Online Credit Card Orders:
Secure payment facility has been provided
on our website by Streamline and Worldpay, part of the Royal Bank
Scotland Group. Any order can be placed online using the credit/debit
card payment facility. The customer having placed his order with us
will be automatically transferred to the Streamline or Worldpay website
for their card details and payment processing, therefore ensuring total
online security. Streamline or Worldpay will advise us payment has been
made for the goods, without disclosing your card details. Telephone
Orders using Credit/Debit Card: Your Credit/Debit card details
will be submitted to "Streamline" using their online secure
terminal facility to ensure total security of your credit card details.
Nett 30 day Account Customers: We will dispatch your order
with a delivery note and a invoice will follow by post. A statement
at the end of the month will be sent. We will expect payment in 30 days
of date of invoice.
Payment by Bank Transfer: We can accept payments bank transfer payments by BACS, CHAPS etc. Payments made with in the UK: Bank Sort Code: 83-04-25 Account No: 10025846 Payments from outside the UK in Sterling or Euros Bank Sort Code: 83-04-25 Account No: 10113311 BIC code: RBOS GB 2L IBAN code: GB09 RBOS 8304 2510 1133 11
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| Delivery | |||||||||||||
| We offer a free 24/48 hour
delivery service (subject to stock availability) on all goods over the
value of 25.00 excluding VAT, supplied to a UK mainland address.
This is not a guaranteed service, but every order that is received before
2.30pm on any working day (Monday to Friday) is dispatched by overnight
carrier delivery service, who will endeavour to deliver the next working
day Monday to Friday between 9am and 5 pm. Special arrangements can
be made for Saturday delivery or for a timed delivery of before 9am,
before 10am and before 12 noon, subject to an extra charge. We can deliver
to Scottish Offshore Islands, the Shetlands, the Orkneys, the Channel
Islands, Isle of Man, Isle of Wight, Ireland and Europe subject
to a delivery charge at cost. Delivery to Romania: Our Romanian sister
company, Mister Chemiclean SRL will deliver any order to Romanian addresses
subject to the delivery terms shown on their website
www.chemiclean.ro Claims for Goods Short or Damaged: All goods must be checked on arrival. See below for further details. |
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| Notification of Damaged, Lost or Missing Goods and Non-Delivery | |||||||||||||
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Claims for Goods Short or Damaged: All goods must be checked on arrival. Damages & Shortages must be notified within 24 hours or within 3 days if marked Goods Short or Damaged on Carrier’s consignment note. All claims must be notified immediately by telephone and confirmed to us in writing stating the damage to the goods or details of the items short. We regret we cannot take responsiblity for any late claims for goods damaged or short delivered. As our carrier's don't accept late claims. Claims in writing are accepted by post or by email to sales@chemiclean.co.uk Claims sent by email can be dealt with promptly. Failing to endorse the carrier's consignment correctly i.e. Goods signed for in good condition when the goods are damaged. We shall not be liable in respect of any such claim and the goods shall be deemed to have been delivered in accordance with the contract complete and in a satisfactory condition. In no case shall the Company's liability in respect of claims for damage to or loss of goods in transit extend beyond an obligation to replace the item free of charge. The Company will not accept liability for consequential loss, damage or expense howsoever arising. Non-Delivery: All claims must be notified immediately by telephone and confirmed to us in writing. In the case of non-delivery of the whole consignment it must be notified within 3 days of receipt the invoice. |
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| Returns | |||||||||||||
| Commercial Customers:
If a customer orders the wrong goods and they have been dispatched.
The customer may not return them to us, unless the customer has our
prior agreement in writing, giving a returns number. No refund will
be given for goods returned without a returns number. If the customer
wants to return wrongly ordered goods, the customer must first contact
us by telephone or by
email, stating the reason for the return. Where
the customer has incorrectly ordered the wrong goods and we have agreed
to the return of these goods, the company will charge up to 20% handling
charge (minimum charge £10.00 + VAT) to cover administration costs,
bank charges and other expenses. The customer must ensure that all goods
must be unopened and properly packaged in their original packaging,
labelled correctly, and returned to the company carriage paid. Any damage
to the returned goods shall be the responsibility of the customer. A
refund for the return will be made within 30 days of receipt of the
goods. We don't under any circumstances accept the return of Respirators,
Face Masks or associated items for reasons of hygiene.
Private Customers: As a private customer and located in the European Union. By law, you have the right to cancel your order within seven working days from receipt of goods, by notifying us in writing and by returning the goods to us in good condition, unopened and in the original packaging. Any damage to the returned goods shall be the responsibility of the customer. We will refund the cost of the goods and the cost of delivery, we have charged you (if any) within 30 days of receipt of the goods. Our refunds policy doesnot affect your statutory rights and complies with the Distant Selling Regulations Act. To return goods, simply telephone or email us with your returns request for a returns number and a returns address. |
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| Warranty | |||||||||||||
| We undertake that the goods
delivered to the customer will be of the described technical specification
and the company's duty to the customer relating to the quality of the
goods delivered shall be limited wholly and exclusively to the duty
to deliver goods of the aforesaid quality. Save as aforesaid any warranty
or conditions, statutory or otherwise express or implied, whether oral
or written as to quality of the goods or their fitness for a particular
purpose are excluded. The application and use of the goods is the absolute
responsibility of the customer. Any other advice and information provided
by the company, whether verbally, in writing or by way of trials or
tests, is given without warranty and the customer shall be deemed to
have carried out his own tests to ensure the suitability of the goods
for his intended purposes and applications and the customer shall be
deemed to have placed no reliance on any advice, information or data
provided by us. The customer must give us immediate written notice containing
full particulars of any claim that the goods are not of the proper quality
to enable us to investigate the complaint before the remainder of the
consignment of goods is used or returned to us. We shall not be liable
for any defects in quality in the absence of such immediate notification
and, in any event, our liability hereunder or in the case of any other
breach of contract or misrepresentation shall be strictly limited to
the invoice price of the goods proved by the customer to be of defective
quality or to be such as to cause us to have been in breach of contract
or guilty of misrepresentation and shall not extend to consequential
loss of any kind howsoever arising. Warranty periods and terms shall
be limited to those that are offered by the individual manufacturer
of the goods. If not otherwise stated, all warranties are "return
to base" warranties for repair or replacement. These conditions
do not affect your statutory rights.
Manufacturers of "Henry", "George", "Charles" and "James" Numatic Vacuum Cleaners, Floor Scrubbers and Trolleys
Numatic International Limited warrant to the original purchaser that its products are free of defects in both material and workmanship for the period shown below:-
Note: This warranty expressly excludes consumable parts such as carbon brushes, floor brushes, mops etc. that are considered replaceable from time to time during the normal working life of the machine. a. The warranty period commences from the date the goods are purchased. b. All warranty claims must be processed through the Dealer from whom the equipment was purchased. The Dealer will co-operate with the purchaser throughout the warranty claims procedure and will arrange any necessary repairs using genuine Numatic parts. c. If the original Dealer is no longer available to fulfil his obligations please contact Numatic International Limited with full details of the claim and proof of purchase so that this may be processed without delay. d. Any warranty claim can only relate to the specific part that is proven to be at fault and for which a replacement will be supplied but cannot be extended to constitute a claim against the complete appliance. e. Numatic International will supply the Dealer with any warranty parts required subject to the claim being validated after return of the faulty items in accordance with Numatic International Limited General Conditions of Sale. f. Claims will not be accepted if they are the result of fair wear and tear, misuse or abuse of any kind. g. No replacement will be given unless the appropriate evidence of the validity of the claim has been provided to the satisfaction of Numatic International Limited. h. Numatic International Limited reserve the right to charge for any unnecessary work carried out as a result of an invalid claim. i. No variation to this warranty may be made or implied by any member of Numatic International Limited or its Dealers unless such variation is in writing and authorised by the Company.
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| Product Specifications | |||||||||||||
| All product information and measurements are given in good faith and without liability. Any measurements given are approximate. We reserve the right to change our own product specifications at any time without prior notification, to comply with continuous changes in UK and EEC regulations, as they become known to us. Any product that we distribute on behalf of a manufacturer, maybe changed by the manufacturer without our knowledge and we will update our website as the information becomes known to us. We cannot accept any liability for any manufacturers changes in specifications. | |||||||||||||
| Contracts not assignable | |||||||||||||
| This Contract is between us and the Buyer as principals, and is not assignable without our written consent. | |||||||||||||
| Indemnity against infringement of patents and trademarks. | |||||||||||||
| The customer shall indemnify us against all damages, penalties, costs and expenses to which we may be liable as a result of work done or goods supplied in accordance with the customer's specification which involves the infringement of any letters patent, registered design, intellectual property rights, proprietary process or otherwise. | |||||||||||||
| Laws of England and Wales | |||||||||||||
| This contract shall be governed by and constructed in accordance with the laws of England and Wales and the customer agrees to submit to the jurisdiction of the English Courts. E.G. All customer's orders, payment for goods are subject to the laws of England and Wales. | |||||||||||||
| Consequential Loss | |||||||||||||
| We do not accept any liability for consequential loss, however caused. | |||||||||||||
| WEEE Regulations (Waste Electrical or Electronic Equipment Directive) | |||||||||||||
| As an Authorised Distributor for Numatic International Limited, Chard, Somerset. Numatic International has made arrangements on our behalf and our customers to recycle all electrical or electronic equipment with Valpak Limited, which is old or at end of life on "like for like" basis, purchases within 28 days. This arrangement complies with WEEE Regulations Directive. For more information or to arrange recycling of equipment go to Numatic International's website: http://www.numatic.co.uk/weee_policy.aspx WEEE Registration No. WEE/AA0045SY/PRO | |||||||||||||
| Copyright | |||||||||||||
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The trading names "Mr. Chemiclean", "Mister Chemiclean", "Chemiclean" , "Chemiclean Products", "Chemiclean Europa" are the copyright of Mr. J. Carr t/a Chemiclean Products, Mister Chemiclean SRL, Chemiclean Products Limited. All rights reserved. All names are registered. Any person or company found "passing themselves as us". We will prosecute for damages. |
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